Genesys Cloud
Upcoming improvements to Topic Miner: greater control and cleaner results

発表日 発効日 Aha! アイデア
2025-06-30 - Aha! リンク

In a future release, Genesys Cloud will introduce new features to Topic Miner within Speech and Text Analytics that allow users to ignore unwanted topics and phrases, making mining results more relevant and easier to manage. These changes are based directly on feedback from customers who want to reduce repetitive noise and streamline their mining workflows. Previously, Topic Miner worked well for uncovering themes in conversations, but users had limited ability to filter out irrelevant or already-known topics, often leading to repetitive results and manual cleanup.

What’s new?

  • Ignore existing topics and phrases: Users can exclude topics or phrases already configured in Speech and Text Analytics from appearing in new mining results.
  • Custom ignore phrase lists: Analysts can create and manage personalized lists of phrases to exclude during topic mining.
  • Ignore complete topic themes: Entire suggested topics and their related phrases can be added to an ignore list with a single click.
  • Access control: New permissions let organizations manage who can view or update ignore lists.
  • User interface enhancements: Clearer help text, mining indicators, and hidden ignored content simplify the mining experience.
  • List limits: To ensure performance, ignore lists support up to 1,500 phrases per dialect.
Capability 説明

Ignore existing topics and phrases 

When running a Topic Miner, users can enable a toggle to exclude topics or phrases already in their STA program. 

Custom ignore phrase lists 

Analysts can create and manage their own ignore phrase lists during mining.  

Ignore complete topic themes 

Users can add a topic and its phrases to the ignore list with one click. 

Access dontrol with donut 

New permissions have been introduced to enable control over who can view, add, or remove items from ignore lists. 

Intuitive UI enhancements 

Updated UI elements will include help text, clear mining intent, and count indicators for selected phrases. Ignored content will be hidden by default for a cleaner workspace. 

Limits for ignore lists 

To maintain performance, a maximum of 1500 phrases per dialect are allowed in a custom ignore list. 

Why this matters?

These updates make it easier for analysts and supervisors to focus on finding new, meaningful insights without being distracted by irrelevant or repetitive topics. By removing known noise from the mining process, teams will spend less time filtering results and more time analyzing what matters.

What to expect

Once released, users will see the new ignore options and updated interface in Topic Miner. Admins should review permissions for managing ignore lists. No other action is required at this time.

Before and after UI changes

画像をクリックして拡大します。
より前 次の後
Before - New Miner After - New Miner
画像をクリックして拡大します。
より前 次の後
Before - test internal After - Test internal > Digital Stuff
A new Ignored Phrases tab was added to the UI. Users can manage the Ignored Phrases and Ignored Topic Themes from the Topic Miner Admin page
画像をクリックして拡大します。
New Ignored phrases list
A new Ignored Topics tab was added to the UI. Users can manage the Ignored Phrases and Ignored Topic Themes from the Topic Miner Admin page
画像をクリックして拡大します。
New Ignored topics list